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Approaches to Reducing Administrative Burdens in Accessing and Maintaining Services from Government Agencies and Public Programs

  • Carolyn Barnes, Elizabeth Bell, Meredith Dost, and Donald Moynihan
  • September 25 2024
  • W116-2024

Carolyn Barnes

Elizabeth Bell

Meredith Dost

Donald Moynihan

Carolyn Barnes, Associate Professor, Crown Family School of Social Work, Policy, and Practice, The University of Chicago
Elizabeth BellAssistant Professor, Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin
Meredith Dost, PhD, IRP National Poverty Fellow in residence at the Office of the Assistant Secretary for Planning and Evaluation (ASPE), U.S. Department of Health and Human Services (HHS)
Donald MoynihanProfessor, Gerald R. Ford School of Public Policy, University of Michigan

Administrative burden occurs when individuals are faced with obstacles that hinder their ability to fully participate in society and to access programs and benefits for which they qualify. This can affect many aspects of life, including voting, enrolling for health care coverage or educational opportunities, and applying for social safety net programs like SNAP, Unemployment Insurance, or the Housing Choice Voucher program. While most people will interact with one or more of these systems on a regular basis, low-income people and those from otherwise marginalized groups are particularly vulnerable to the barriers that are in place. In this webinar, the presenters will discuss their research on the causes and impacts of administrative burden as seen in several programs. They will offer applications and implications for policy and practice approaches that can alleviate administrative burden for affected individuals and communities.

Recording of the Webinar

Additional Resources

Presentation Slides: Meredith Dost Slides | Elizabeth Bell Slides | Carolyn Barnes Slides (pdf files)

Dost, Meredith. The Mass Political Implications of Medicaid Administrative Burden.

Bell, Elizabeth and Meyer, Katharine. 2024. Does Reducing Street-Level Bureaucrats’ Workload Enhance Equity in Program Access? Evidence from Burdensome College Financial Aid Programs, Journal of Public Administration Research and Theory, Volume 34, Issue 1, January 2024: 16–38.

Herd, Pamela and Moynihan, Donald. 2018. Administrative Burden: Policymaking by Other Means. New York, NY: Russell Sage Foundation.

Barnes, Carolyn. 2021. “It Takes a While to Get Used to”: The Costs of Redeeming Public Benefits, Journal of Public Administration Research and Theory, Volume 31, Issue 2, April 2021: 295–310.

Barnes, Carolyn. 2020. State of Empowerment: Low-Income Families and the New Welfare State. Ann Arbor, MI: University of Michigan Press.

Barnes, Carolyn. 2023. “I Can’t Get Ahold of Them”: Perceptions of Administrative Burden and Administrative Exclusion across SNAP, WIC, and Medicaid during the COVID-19 Pandemic. The ANNALS of the American Academy of Political and Social Science, 706(1), 118-136.

Categories

Economic Support, Employment, Employment General, Food & Nutrition, Food Assistance, Health, Health Care, Housing, Housing Assistance, Means-Tested Programs, Social Insurance Programs

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